Avaya's IP500 IP Office is redefining how business communicates. The Avaya IP Office Family is the latest advancement in converged voice and data technology from Avaya. IP Office combines high-end voice and data applications normally reserved for large enterprises with easy to use tools that allow the smallest of businesses to deliver cutting edge customer service.
The IP Office family consists of the IP Office 500 series communications solutions. The Avaya IP Office IP500 V2 (700476005) is the latest control unit in the IP Office IP500 suite of products, supporting IP Office Release 6.0 and higher. Systems can be expanded through the use of expansion modules.
Avaya IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.
The IP Office IP500 V2 Control Unit (700476005) is a communication solution that can scale up to 272 telephones and 8 T1/E1 trunks; the IP Office 412 supports up to 360 telephones and 4 T1/E1 trunks.
This system supports 8 expansion modules providing a combination of up to 272 analog, digital, and IP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available.
The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones.
When needed, add additional applications, including:
The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.
Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.
For complete product details and specifications visit the Avaya IP Office - Knowledge Base.