Frequently Asked Questions about Telephone Headset

These are our frequently asked questions about telephone headsets:

What is a Headset?

The telephone headset performs the functions of a telephone handset, but it is worn on the head or ear, rather than held to the ear. Like a handset, it consists of a receiver (speaker) that lets you hear, and a transmitter (microphone) that converts your voice into electric impulses. In a headset, these two components are usually "worn" by means of a headband or an ear hook.

Why Headsets?

Hands Free: Headsets free your hands to enter data, book an order or take notes.
Productivity: With headset, you'll lower you cost, make fewer mistakes, and give better service - increasing productivity up to 43%.
Efficiency: Headsets enable you to handle more calls - up to sixteen more calls per day.
Comfort: Without having to cradle a handset between your head and shoulder, you'll reduce neck, upper back and shoulder tension by as much as 41%.
Style: wide range of headset options for every application. Each product is ergonomically designed to fit the way you do business.

Benefits of Using a Headset?

There are many reasons for using a headset rather than a handset; and the more you depend on the telephone, the greater the benefits of using a headset. Some of the benefits are as follows:

  • Hands-free communication
  • Strain-free communication
  • Freedom of movement
  • Better sound quality
  • Enhanced productivity

Who Benefits from Using a Headset?

Everyone can benefit from using a headset. Today, many people view headsets as standard office equipment, and depend on them - regardless of how much time they spend in the phone. Of course, the more telephone-dependent you and your company are, the more valuable headset will be to you.

The following is a list of the kind of businesses and occupations that traditionally depend on headsets:

  • Tele-marketers
  • Customer Service/Help Desk
  • Receptionists
  • Dispatchers
  • Travel Agents
  • Computer Use
  • Sales Department
  • Reservation Agents
  • Bank & Financial Services
  • Health Care & Emergency Services
  • Emergency Roadside Services
  • Home/Office
  • Anyone who spends time on the telephone

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How to choose your Headset?

You must determine what style of headset you want. The choices are as follows:

  • Monaural: Ear cushion covers one ear and a Headband over the head
  • Binaural: Ear cushion covers two ears and a Headband over the head
  • Ear Piece: Earhook, Ear loop (hooks over the ear), or Ear Bud (hooks over the ear and a bud rests on the outer part of the ear canal)
  • Modular: Combination of headband and Earhook style
  • Custom: Personalized and molded to fit your ear

You must consider the level of noise canceling (NC), if any' which you may need. Noise canceling microphones reduce the level of surround/background noise which may exist in typical work environments and eliminates distracting sounds for the listener. There are various degrees of noise canceling microphones and the better the NC, the more expensive the headset. Only you know where you will be using your headset and how the circumstance may (or may not) be. The guideline suggested by Plantronics is in environments where the background noise is greater than 65 dB (decibels), a noise-canceling headset should be used.

Now, you are ready to select your headset. Go to Headsets (click on it) and choose the style and manufacturer you want. Once selection is made verify compatibility.

The final step now is connecting your headset to your telephone.

Headsets connect to telephones in one of three ways:

  • By using a multipurpose amplifier which by adjusting the settings will enable compatibility for either electric or modular carbon applications
  • By using a two-prong amplifier or a modular RJ11 (similar to your handset jack) carbon amplifier OR
  • By directly plugging into the telephone as some telephone sets have an internal amplifier, thus not requiring an additional desk top/multipurpose amplifier. If your choice falls into this category, be certain to select an unamplifed headset, which includes a bottom cord/direct plug in cord.

To determine which application suits you telephone, check our headset ordering pages. We have headsets that "direct-connect" to the Meridian Norstar phones and headset/amplifier combinations for virtually every other telephone system. It is important that you select the appropriate manufacturers' amplifier for that manufacturers' headset.

Headset Medical Study

Activities Significance

  • READING: Headset users experienced 41.0% less muscle tension than handset users
  • WRITING: Headset user experienced 36.6% less muscle tension than handset user
  • TYPING: Headset user experienced 31.4% less muscle tension than handset user

Let's see what our specialists have to say . . .

Certified Physiotherapist
"Telephone headsets are a must if you cradle the phone between your head and neck because repetitive stress on the muscles can cause neck, shoulder and back pain as well as contributes to poor posture"

Registered Massage Therapist
"I often recommend headsets to my clients who are experiencing muscular pain or stiffness caused by supporting the telephone with their shoulder. The use of headsets can alleviate such pain and more importantly, prevent it from occurring"

"As a chiropractor I treat dozens of painful repetitive strain injuries every week. As an Occupational Injury Prevention Consultant, I recommend the use of a handsfree headset to all of my patients who are involved in frequent telephone use. There is no doubt that prevention is the key"

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Headset users experience 41% less muscle tension and are up to 43% more productive!

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