The Call Handler 6000 is a solid state, local/remote programmable digital announcer that answers up to three incoming phone lines with promotional, screening, or night-answer messaging.
The CH 6000 can also be used simultaneously for information on-hold.
The Call Handler answers an incoming call on the programmed number of rings(default is two rings). The Call Handler plays a short promotional message, then switches to a transfer message (this may be the same as the on-hold message) and begins to ring the inside phone system.
The Call Handler immediately begins to ring the inside phone during an incoming call. If the programmed number of rings (default is 4) is reached before the inside phone system answers the call, the Call Handler plays a short screen message. The Call Handler continues to ring the inside phone system while the messages are being played. When someone answers the incoming call, the messages cut off and the caller is connected to the inside phone system.
Night Answer Mode
Can be programmed for night answer with 24 hour clock. In night answer mode the device answers the call, announces an after-hours message, and hangs up.
Multiple Line Answer
The CH 6000 answers 1 - 3 lines simultaneously and plays the programmed messages. Each line can be turned on/off separately to allow calls to pass through. All lines may have the same message or different messages. Each line can be set separately to answer on 1 to 9 rings.
The three lines can count up to 99,999 calls. Call reporting can be retrieved locally or remotely.
The CH 6000 is equipped with a built-in information on-hold capability. On-hold shares the nonvolatile flash memory with the other programmable messages. The on-hold message is output to the MOH port of the telephone system.
Auto Pass Through
In the event of a power failure, the unit automatically takes itself off line so calls can be answered without interference.
In the event a phone line is not occupied with an incoming call, internal users may call out. The CH 6000 automatically removes itself from the line.
Auto Hang Up Detection
Anytime a caller hangs up before the call is answered, the unit detects the hang-up and instantly resets for the next call.
When recording a production, the unit records the silence at the start and end of recording. However, the on board computer has the intelligence to go back and delete the silence leaving zero gap in the loop.
Unit has a volume control that can be changed remotely or locally. Local control of the volume can be deactivated.
Assists with remote loading and retrieving call counts.
There is a dealer-definable 5 digit security code with “three times, you're out” software to prevent unauthorized entry. Code is held permanently in flash memory.
In the event of a brownout, a drop in the power will not damage electronics or cause improper operation. Also, recordings in flash memory are unaffected by brown outs.
Dimensions: 11" x 8.5" x 3.5"
Sampling: 64 kbps (effective 96 kbps)
Recording Time: 2 - 32 minutes
Memory: Nonvolatile NAND Flash, unaffected by power interruptions of any duration.
Power Source: 10V AC adapter included
Source Bandwidth: 200 - 3400 Hz
Audio Output: 600 Ohm & 8 Ohm
Custom Overlay: Yes
Recording method: Local Keypad or Remote SAS 2001 Software
Security: 5 digit
Other: Unit uses a standart RS232 (Serial) port for communications to printers and other devices.